Review Accord Sync Logs to determine which transaction loaded successfully and which transactions failed. For records that fail, the error log gives you the relevant information for resolving the error and allows you to reprocess records either individually or in bulk.
Review and Manage Logs
- Navigate to the Accord Log Viewer tab in Accord Sync app.
- The Log Viewer displays all of the Accord Record Statuses in the system. By default, it shows any Accord Record Statuses that encountered an error today. For records that failed during the sync, the log displays the relevant information for the type of record and what caused the failure.
| Field | Description |
|---|---|
| Record Status ID | The Name of the Accord Record Status in Salesforce. Clicking on this will make an Accord Record Sync component appear where you can sync the record manually (This only works if it is related to a Salesforce Record). |
| Date | The date and time that the failure or success occurred. |
| Entity Name | The object that was being integrated between QuickBooks Online and Salesforce. |
| QB ID | The composite Id that Accord uses to identify the QuickBooks record. |
| SF ID | The Id of the Salesforce record. |
| Company Id | The Id of the QuickBooks Company. |
| Status | The Status of the record. |
| Most Recent Log | The Id of the Accord Log (if any). Clicking this link will open a modal with more detailed more information from the Accord Log. |
| Message | The error or success message that was received when the record was synced. |
Reprocess Records
After an error is updated in the system, records that encountered an error can be reprocessed.
- Navigate to the Accord Log Viewer tab in Accord Sync app.
- Select Error as the Filter and enter a date range for the error records that you would like to see. Additionally, you can also filter the Accord Record Statuses you would like to see by the QuickBooks Objects. Leaving them deselected will return them all. Click Refresh.
- In the Log click the checkbox next to each record that should be reprocessed for sync.
- Click Re-Process Selected Logs at the bottom of the page.
- After the records are reprocessed the system will update the log record to show that it has been reprocessed and the record will be removed from the Accord Log Viewer. The system will create a new log record for the reprocessed record displaying either a successful sync or the new error that was received. To view the new logs click the Refresh button to update the Accord Logs.
